Returns & Exchanges
Due to the perishable nature of our fresh seafood, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or refunds for any quality issues. If your order arrives damaged or does not meet our high standards, please contact us within 24 hours of delivery.
Inspect Your Order
Upon arrival, immediately open your package and inspect the quality, temperature, and condition of your seafood items.
Document Issues
If there are any discrepancies or quality concerns, take clear photos of the product and the shipping label as proof of the issue.
Contact Support
Email our customer service team within 24 hours of receipt with your order number, photos, and a brief description of the problem.
Resolution Process
Our team will review your claim and issue a store credit, refund, or schedule a replacement shipment as quickly as possible.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing